Privacy Policy

Flow8 Solutions ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and safeguard your information when you visit our website https://www.flow8health.com

By using our website, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. This includes both personal information and, where applicable, Protected Health Information (PHI) in compliance with HIPAA regulations.

For our Medical Billing services, we process and collect Protected Health Information (PHI) and provider-related data only as necessary to facilitate claim creation, submission to payers, payment posting, and revenue cycle analysis. All PHI is handled in compliance with HIPAA regulations.

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Protected Health Information

In the course of providing services to healthcare providers, we may collect PHI such as patient names, date of birth, medical record numbers, treatment dates, diagnosis codes, procedure codes (CPT, ICD-10), and insurance information. This data is used exclusively for billing and reporting purposes.

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Data Security:

For PHI and sensitive data, we implement administrative, physical and technical safeguards in line with the HIPAA Security Rule. Data is encrypted both in transit and at rest where applicable. ‍

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What Information Do We Collect? 

‍Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Names
• Email addresses
• Phone Numbers (optional)
• Practice Name (optional)

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How We Collect Information

We collect information through the following methods:

• Contact Forms: When you voluntarily provide your details to get in touch with us
• Cookies: To enhance your browsing experience and improve our website
• Web Analytics: Automatically through tools integrated with Webflow hosting

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Use of Webflow Services - Cookies & APIs

Please note that Webflow may collect anonymous, aggregated technical data (such as IP address, device type, browser type, and usage trends). This information is not linked to personal identifiers or PHI, and is used solely to ensure optimal site functionality and performance.

Cookies & Tracking Technologies

Webflow may use essential and functional cookies to: 

• Enable core website functions (such as form submissions or responsive design) 
• Monitor site performance and uptime
• Improve load speed and user experience

These tracking technologies do not collect or store PHI. They are used solely to enhance website performance and user experience.

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APIs & Web Integrations

Webflow APIs are used to: 

• Manage and deliver website content dynamically
• Support form functionality and backend services
• Track anonymous user behavior for performance and diagnostics

Webflow does not sell or share personal data it may process on our behalf. For more details, refer to Webflow's Privacy Policy

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How We Use Your Information

Your information may be used for the following purposes:

• To respond to inquires or provide customer support
• To operate and improve our website and services
• To monitor and analyze website traffic and usage trends
• To ensure security and protect against fraud

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Data Sharing and Disclosure

We do not sell, rent, or share your personal information or PHI with any third parties for marketing purposes. Limited data may be shared with third-party vendors (e.g., EHR platforms or clearinghouses) strictly for service delivery, under Business Associate Agreements (BAAs) as required by HIPAA.

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‍Your Rights

As a U.S. user, you may have rights under state privacy laws, including:

• The right to know what personal data we collect
• The right to request deletion of your personal data
• The right to opt out of data collection (to the extent applicable)

For healthcare providers and patients whose PHI we process as a Business Associate, HIPAA grants you the right to access, amend, or request restrictions on your data. To submit such a request, please contact us directly at: info@flow8health.com

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Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

Flow8 Health
1201 Fannin Street, Suite 262,
Houston, Texas 77002, USA
info@flow8health.com